Freelancing Good Habit: Sticking to a Schedule

While freelancing offers flexibility in terms of time and location, procrastinators and people who can’t motivate themselves will find it a struggle. Unlike a corporate job, “when you’re not working, you don’t earn money.” In the corporate world on a regular salary, you get paid during slow times even if it means you might spend … Read more

How to Have Remarkable Customer Service

Joel on Software has an excellent article that gives seven steps to remarkable customer service. Joel shares the things he learned about customer service that gets people to “remark” or talk about it. He makes a very important comment about doing two things when fixing any problem. One, fix the problem. Two, resolve the problem … Read more

Process vs. Outcome

Bruce Mau lists a process-related item in his “Incomplete Manifesto for Growth.” Item No. 3 says, “Process is more important than outcome. When the outcome drives the process we will only ever go to where we’ve already been. If process drives outcome we may not know where we’re going, but we will know we want … Read more