Long ago, far away (OK, about an hour from where I write this) … in a softball game, I failed to catch a ball thrown to me at first base. This disappointed my coach because he depended on me to catch a reasonable throw every time. He forgave those occasional wild throws out of my … Read more
I had a whole box of party favors leftover because I overestimated the number of kids attending. I contacted the company to ask if I could return the unopened party favors for a refund. The company said to keep it, and they’ll issue a refund. Sure, it may cost more for me to send it … Read more
I look forward to reading Mary Roach’s humorous Reader Digest column in every issue. The column reflects on things she runs into in life that many of us can relate. In the June 2007, she shares her experience in calling tech support regarding the Windows setup CD. Her computer crashed and it needed the setup … Read more
I haven’t been too lucky in terms of health lately. I got the flu shortly before a major family event. Then something hit me over the past weekend, but the symptoms were all over the place. I listen to the body and rest, but it doesn’t keep the guilt away when you’re a one-person business. … Read more
Joel on Software has an excellent article that gives seven steps to remarkable customer service. Joel shares the things he learned about customer service that gets people to “remark” or talk about it. He makes a very important comment about doing two things when fixing any problem. One, fix the problem. Two, resolve the problem … Read more
Most of you probably went to a restaurant where the food and service was excellent. But then you go to another location of the same restaurant and it was a disaster. Franchising is complicated as some require their chains to do everything the same while others have more leeway by owner. A pizza buffet chain … Read more
At a time when shopping is big as well as returning items, we find items that don’t work or live up to our expectations. Rather than just complain, do something about it. It might surprise you. I bought two Miss a Kits and the pen didn’t work on either one. I wrote to the company … Read more