What It Actually Means to Add Value

Used Ford Fusion

My daughter left for Laos where she lived for two years, we sold her car. Then, she moved back to the U.S. and needed a car. My spouse and I researched used cars to find one that fit our budget. How One Car Sales Manager Stood Out I emailed one dealership. He asked my requirements … Read moreWhat It Actually Means to Add Value

An Easy Way to Exceed Expectations

This fall is my family’s 14th and final year at the elementary school where all three of my kiddos attended for at least five years of their lives. It’s going to be tough to leave because many staff members are like family. Volunteering at the middle and high schools aren’t the same as at the … Read moreAn Easy Way to Exceed Expectations

Get on a First Name Basis with Online Prospects and Clients

Once upon a time, geography and the surrounding community limited the customer base for small businesses. Today, our connected world offers an unprecedented opportunity for small businesses everywhere because we can live anywhere and work with clients on a global scale. But what have we sacrificed? Sometimes we long for the days when an owner … Read moreGet on a First Name Basis with Online Prospects and Clients

5 Steps for Small Businesses Reputation Management

Online reputation management is not just the province of those businesses and public figures that have been subject to scandal. On the contrary, in this age of Google where anyone can look up anything and anyone, reputation management is vital. For small businesses, it’s not a vanity or a luxury, but a true necessity. Think … Read more5 Steps for Small Businesses Reputation Management

Are You Memorable?

Ask anyone between the ages of 13 and 30 who knew my dad to share something they remember about him. Most will reply with “talking like Donald Duck.” Walk in to the office in my mother’s house and Donald Duck greets you from every direction beginning with the large bright yellow latch-hook picture of Donald … Read moreAre You Memorable?

Recovering from Mistakes

Long ago, far away (OK, about an hour from where I write this) … in a softball game, I  failed to catch a ball thrown to me at first base. This disappointed my coach because he depended on me to catch a reasonable throw every time. He forgave those occasional wild throws out of my … Read moreRecovering from Mistakes

Expectations and Speaking up

My youngest enters third grade, a grade that feels like a pinnacle school year. When my oldest was in third grade, I was pregnant with the youngest and had him at the end of the school year. He visited the school many times as a baby and toddler. Now, he’s over halfway through his elementary … Read moreExpectations and Speaking up

Six Easy Ways to Keep Clients

I’ve used two web hosts since buying the meryl.net domain around 1995. The first charged a bit, had a lot of problems (email delivery and keeping the site up also known as server uptime) and provided subpar customer service. At the time, the rate was probably standard with fewer web hosting services and it being … Read moreSix Easy Ways to Keep Clients

How to Select the Right Credit Card Processing Service: Understanding products and payment security

In a previous post, we started with features to look for in selecting a merchant account provider. This covers payment processing and credit card security options for growing businesses. After selecting your merchant account provider, it’s time to review which credit card processing options and products fit your business, and how these services will prevent … Read moreHow to Select the Right Credit Card Processing Service: Understanding products and payment security