Customer Service

Progress Over Perfection: The Better Way for Communication and Accessibility Advocacy

by
A bunch of progress over perfection stickers with the accessibility icon in the O of over making a rainbow and one in the middle

Progress over perfection in accessibility and disability inclusion applies to everyone. It can help with accessibility advocacy as well as people getting started in accessibility. Accessibility is everyone’s responsibility. The human resources department needs to ensure the hiring and employee benefits processes are accessible. Procurement needs to ensure the company buys accessible products and services. … Read more

Why Processes Matter More in Times of Crisis

by
Globe wearing mask

If there’s one thing we can count on, it’s this: prepare for the unexpected. No company can think of every possible scenario that will happen. One of the first things to do is to create a process. There’s always going to be a need for a process or making a change to one. And believe … Read more

An Easy Way to Exceed Expectations

by

This fall is my family’s 14th and final year at the elementary school where all three of my kiddos attended for at least five years of their lives. It’s going to be tough to leave because many staff members are like family. Volunteering at the middle and high schools aren’t the same as at the … Read more

Get on a First Name Basis with Online Prospects and Clients

by

Once upon a time, geography and the surrounding community limited the customer base for small businesses. Today, our connected world offers an unprecedented opportunity for small businesses everywhere because we can live anywhere and work with clients on a global scale. But what have we sacrificed? Sometimes we long for the days when an owner … Read more

5 Steps for Small Businesses Reputation Management

by

Online reputation management is not just the province of those businesses and public figures that have been subject to scandal. On the contrary, in this age of Google where anyone can look up anything and anyone, reputation management is vital. For small businesses, it’s not a vanity or a luxury, but a true necessity. Think … Read more

Are You Memorable?

by

Ask anyone between the ages of 13 and 30 who knew my dad to share something they remember about him. Most will reply with “talking like Donald Duck.” Walk in to the office in my mother’s house and Donald Duck greets you from every direction beginning with the large bright yellow latch-hook picture of Donald … Read more