Outpatient Customer Service Surprises

You’ve heard me whining about my back and hip problems — well, maybe not that much as I don’t like to whine in public. Turns out I have a herniated disc and an inflamed piriformis muscle. Let’s just say together they make one big “OUCH!” The doctor recommended an epidural steroid injection (ESI). Since all … Read more

A Real Life Internet Fable

As a deaf person, I love technology and it helps connect me to many people. But even I can’t believe this true story from Michael Katz of Blue Penguin Development, Inc and I disagree with the conference leader’s actions. {Begin story} I attended the Inbound Marketing Summit here in Boston. It promised several excellent speakers, … Read more

40+ Easy Marketing Activities for Freelancers

Writers don’t just write. They also must market unless they’re John Grisham or Mary Higgins Clark. However, Grisham had to market early in his career. So how do writers market themselves? Try any of these activities that would benefit writers, book authors, freelancers, and small businesses. Grow your portfolio. If you’re just getting started, many … Read more

Sticking with Newsletters — No Quitting Allowed

When you or a kid signs up to play a sport for a season or to take music lessons during the school year, do you quit after a couple of lessons because you’re not good enough? Of course not! Most of us know it takes months (even years) of practice to get better at something. … Read more

Six Easy Ways to Keep Your Clients Happy

You’ve probably read or heard many experts say that keeping your clients costs less than obtaining new ones. A Bain and Company study reports that boosting customer loyalty by 5 percent improves your profits by 25 percent at the very least and can go up to 95 percent. You can’t ask for better numbers than … Read more

Dealing with Freelancer's Stress

I mentioned that my son’s medical program would interfere with my business because it required a big time investment on my part along with other things. Add to that managing the usual stuff like the other kids, work (or lack thereof), household responsibilities, on and on. After two weeks of the program, I reached a … Read more

When Good Clients Have Bad Ideas

For a long time, I knew of John Hewitt and he didn’t know me. Way back when I used to search for jobs for AbsoluteWrite.com’s markets newsletter, I relied on John’s listings. I linked to John’s site over time because he offers a wonderful resource for writers. We got to know each other better after … Read more

10 Tips to Balance Freelance and Personal Lives

Karen Putz asks how I do it — balance full-time writing and being a parent to three kids. I should be asking her how she does it — she interviews Marlee Matlin! As I mentioned in my how I became a writer story, the whole thing started as a part-time venture while managing a part-time … Read more