Brainstorming Names

I love brainstorming ideas for a new company name. I guess you could call me a name freak. 🙂 Every case is different, but here are the basic tips I tend to follow when hunting for inspiration: * Randomly flip through the dictionary. * Take words and mixing or subbing letters. * Say names out … Read more

Full-time Freelancing Advice

In “Full-time freelancing: 10 more things,” Cameron Moll provides a useful list of things he learned in his first year of freelancing full-time as a Web designer. Though it focuses on Web design, much of the advice if useful for other businesses. Here’s my commentary from a freelance writer’s perspective. Speed: I try to work … Read more

Google Lights a Fire for Firefox

The campaigns to promote Firefox and demote Internet Explorer keep coming and Google tops them all by promoting Firefox on its home page–prime ad estate–along with the its Toolbar. For a limited time on Wednesday, April 26, users in the U.S. surfing with Internet Explorer saw a one-liner that read, “Firefox with Google Toolbar: tabbed … Read more

How Do You Pronounce That?

Steve Blow, a columnist with The Dallas Morning News, covered frequently most pronounced words and followed up with reader input. I take this stuff seriously and appreciate anyone who corrects me. Since I often don’t hear the exact pronunciation of words and learn most words by reading, I’ve gotten in habit of saying some words … Read more

IRS Electronic Payment Pains

I’ve gotten so much mail from EFTPS (Electronic Federal Tax Payment System — it must be an unwritten rule that everything government-named must be abbreviated — I worked in the federal government once upon a time), the IRS‘ (Internal Revenue Service) online payment service. Part of it is my fault and part of it is a usability problem.
Just now, I was trying to confirm the URL of the Web site and had the letters next to the keyboard. Either my vision has drastically changed in the few weeks since my last vision check up or the IRS has forgotten to add that bit of info to its letters.
The thick envelope also came with brochures and I’m guess Web address is there, but I already had copies and threw them away. Shouldn’t it be on the letterhead somewhere? The phone number shows up plenty.
When I first signed up for EFTPS, I used a different bank account than the one I need to use now. Following instructions on the Web site, I attempted to change the bank account number. The action prompted the system to send me a packet of information. I checked the site again later to see if it took the new bank account (as it said it would), no change.

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Wireless Customer Service

Finally. It took one month, 46 email messages, and two visits to the store to resolve a problem with my Sidekick II. The solution wasn’t complicated, but I can’t honestly say it would’ve worked had I not got a new SIM card. SMS (short message service) had not been working for months, but I didn’t … Read more

Blog Book Tour: Bye-bye Boardroom

Author Rachel Hamman of Bye-Bye Boardroom: Confessions from a New Breed of Stay-at-home Moms. The book is written in diary format, provides insights into the hearts and minds of almost 30 women who left the comfort of corner offices for the chaotic and most challenging positions of their lives — becoming full-time, stay-at-home moms. She’s … Read more

Book Review: Creating We

Author Judith E. Glaser has helped numerous organizations large and small to change and deal with challenges. She tells stories about real organizations and managers and how they worked through their challenges. While the stories provide a learning tool, changing organizational beliefs and attitudes isn’t quick and easy. Therefore, Glaser — even with her background … Read more