I’ve gotten so much mail from EFTPS (Electronic Federal Tax Payment System — it must be an unwritten rule that everything government-named must be abbreviated — I worked in the federal government once upon a time), the IRS‘ (Internal Revenue Service) online payment service. Part of it is my fault and part of it is a usability problem.
Just now, I was trying to confirm the URL of the Web site and had the letters next to the keyboard. Either my vision has drastically changed in the few weeks since my last vision check up or the IRS has forgotten to add that bit of info to its letters.
The thick envelope also came with brochures and I’m guess Web address is there, but I already had copies and threw them away. Shouldn’t it be on the letterhead somewhere? The phone number shows up plenty.
When I first signed up for EFTPS, I used a different bank account than the one I need to use now. Following instructions on the Web site, I attempted to change the bank account number. The action prompted the system to send me a packet of information. I checked the site again later to see if it took the new bank account (as it said it would), no change.
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