David Strom needs to switch phone service and he looks at Adelphia and Verizon. Do a search for any telecommunications company and you’ll see plenty of complaints about all of them. That’s because their systems are complex.
I’ve worked at two telecommunications companies for ten years and it gave me perspective into why customer service is often not a smooth process. Both of these companies have been around since the early 1900s. Because of this, they had legacy systems that could only do so much.
So they took the legacy systems further than they were ever supposed to go and added other systems to work with the legacy systems. With multiple systems connecting to each other (teleco to teleco, too), it’s no surprise data gets messed up along the way.

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I’m exhausted. I spent the morning working at the school Book Fair and it was Grandparents Day, so lots of folks to check out. I love the Book Fair and look forward to it twice a school year. I remember them from when I was a kid as well as a student teacher in Washington, D.C. I even bought books then though I didn’t have kids yet. So it’s no surprise that my favorite class in college was Children’s Lit.
We also get the Book Club flyers every couple of months. I tend to get carried away when buying books, so I look up the ones I think sound interesting and decide from there. Probably saved me a few bucks. While I could get better deals online, it’s a nice way to help the school. The Book Club has a few deals, but not often.
After the Book Fair, Mom and I went to check out the new Plano Wal-Mart Supercenter. What’s the big deal? It’s a pilot store that tries new things. It was nice with a different look and feel than a typical Wal-Mart. One complaint: the skylights. Too much light hurts my eyes. But I know I’m in the minority.

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