crisis management

Book Review: Why Some Companies Emerge Stronger and Better from a Crisis

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Crises aren’t limited to computer breaches, hurricanes, and tsunamis. Unfortunately, more crises have occurred in the past few years than in the 20 years before that. Too many organizations react to crisis instead of making crisis management a part of its organization like human resources and finance. The unusual way of doing business in the … Read more

Crisis Management

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The Internet may have opened worlds for businesses and consumers, but it has also created a public relations nightmare for businesses. Forums, opinion Web sites, blogs, and anything that is publishable can smear a company’s name in moments. Remember, “Yours Is a Very Bad Hotel” presentation that described one customer’s bad experience with a hotel … Read more