First: eBay isn’t at fault here. This situation occurred with a buyer on eBay. I’ve been a registered eBay user since 1999 and this is the first time this happened to me. I share this so you don’t make the same mistake I did. I posted a Neuros for sale. I try to be careful … Read more
For the past couple of weeks, Paul and I have had trouble communicating with each other through our Sidekicks. We haven’t been going to out of the ordinary places. In most cases, we’re in the same places when we typically communicate with each other through the Sidekicks. Yesterday was the last straw. We had a … Read more
“Forgot password?” should be instant. The site should simply request the user to enter the email address and immediately let the user know if the email address is in the system or not. Otherwise, you could lose out on ordering opportunities. We tried to order dinner online and Paul (SO) forgot his password. He entered … Read more
More and more businesses are adding tech support reporting features, knowledgebases and expanding frequently asked questions — including businesses whose core business doesn’t include technology. Michael Port, author of Book Yourself Solid, has a tech support-like reporting tool — the kind of tool you expect to find on web server hosts and software development companies. … Read more
Blurbs, testimonials, and quotes are a great way to promote yourself or your book as you let the clients and readers do the talking. No worries about sounding like a braggart. But there are good, bad, and tricky testimonials. “This is a great book!” “Joe did an excellent job on the project!” Do these tell … Read more
Yesterday, I received an email from a company looking to do work for me. Items in quotes are directly from the email. Non-quoted items are my comments. I apologize for intruding into your busy schedule. Please allow me to introduce ourselves. Polite, but already off to a negative start. Says he is intruding. It might … Read more
Making Online and Offline Connections looks at how the virtual world changed how we connect to others. In it, I state that the online world made it possible for me to become a full-time freelancer. It got me thinking how I met people in this virtual world. I met a few through blogs, especially in … Read more
Finally. It took one month, 46 email messages, and two visits to the store to resolve a problem with my Sidekick II. The solution wasn’t complicated, but I can’t honestly say it would’ve worked had I not got a new SIM card. SMS (short message service) had not been working for months, but I didn’t … Read more
I never wanted to start a business. The thought of managing all the administrative stuff like accounting, legal, and other stuff turned me off. I like doing my job and focusing all of my energies there. Surprising as that’s what I am doing today… managing my own business. It’s a one-person business and I manage … Read more
Have you ever abandoned a shopping cart during the checkout stage — other than to find out the price (like Amazon says to add to basket to find out price)? I’m sure I have, but the reasons why are not coming to me at the moment (call it human virus-infected memory syndrome — no worries, … Read more