Logitech Customer Service

Logitech, known as the retailer for mice and keyboards, set a great example of customer service. I bought a Bluetooth headphone set for my MP3 player since it was a good deal. But alas, when it arrived, I learned that it didn’t work with my specific MP3 player. I contacted Logitech about this and the … Read more

Top 10 Books for 2006

Here are the best books I’ve read in 2006 in no particular order. Beware that not all of these books published this year, but rather they’re books I read. * Emotional Design: Why We Love (or Hate) Everyday Things: I haven’t written this review yet as I just finished it. Reading Norman’s follow up to … Read more

Business Schools Aim to Cure Bad Writing

Reading about business schools take aim at bad writing didn’t surprise me. When I was a MBA graduate student for one semester, we had to pass a writing and presentation section. The university conducted seminars followed by students giving presentations and writing a paper. Students who didn’t pass received tutoring and presented again. Those who … Read more

Getting Personal in Blogging

InformIT’s When Is a Blog Too Personal, discusses how much personal information to reveal. Even before blogs became a word in the dictionary, I tried to remember to ask, “Do I want a future client or employer to know this?” Nowadays, some businesses search the web when considering a candidate for a job. I’m thankful … Read more

10 Best Business Movies

Wow, I’m amazed the American Film Institute hasn’t already done the 100 best business movies. American.com did it first, but only with 10 instead of 100. I’ve seen about half of the movies listed and don’t remember most of them. Do you think these represent the top 10? Please add your ideas in the comments. … Read more

Teapot Designs

Just started reading Emotional Design: Why We Love (or Hate) Everyday Things by Donald A. Norman, the author of the famous and often recommended The Design of Everyday Things (my poor copy sits on the shelf collecting dust waiting to be read). Norman opens his newest book with a discussion of three teapots he has. … Read more

Snickers Ad Doesn't Satisfy

I wish I had a camera with me when I saw a bus drive by with a huge ad with, “Hungerectomy” emblazoned on it using Snicker’s famous design. Searched for it on the web and plenty of people caught the same ad. Apologies for this cliche, but isn’t this neologism wrong on so many levels? … Read more

T-Mobile Spotty Service

For the past couple of weeks, Paul and I have had trouble communicating with each other through our Sidekicks. We haven’t been going to out of the ordinary places. In most cases, we’re in the same places when we typically communicate with each other through the Sidekicks. Yesterday was the last straw. We had a … Read more