Pareto’s principle states that 80 percent of a company’s business comes from 20 percent of its customers. Therefore, businesses invest time and money into building and maintaining customer loyalty. Loyalty Myths says that organizations focused on traditional loyalty programs won’t succeed and explains why the 53 customer loyalty beliefs are myths. Businesses that work to … Read more
I had been hearing many stories about how bad Time Warner’s service was. Since the switch over from Comcast to Time Warner, we experienced no problems. That is, until December 29. Our Internet connection was slow to non-existent. We didn’t think much of it even after rebooting the router and cable modem. After two days … Read more
In working with clients, I aim to make business as easy as possible on them. I don’t want to add another hurdle or challenge as they have plenty to keep them busy. While I provide them with a service, I’ve picked up a few great tips from working with them. Hank Stroll of InternetVIZ gave … Read more
Businesses especially small businesses expect employees to do more than their main job and this often includes sales and marketing. Book Yourself Solid contains activities that business people most likely already know. However, Michael Port brings these activities together and organizes them using lists and questions to help the reader find the answers. The author … Read more
Somewhere I mentioned that it was family tradition to do jigsaw puzzles and play board games on Christmas. I didn’t think I’d get to do a puzzle, but I pulled it off with help from Paul and my two young’uns. I made sure I picked one with 500 pieces instead of 1000 to ensure we … Read more
While the holidays are a time many of us give ourselves to helping others, I believe it’s something we should make a regular part of our lives. My daughter wants to educate others about Darfur, so I told her I’d post something here for her. There has been mass genocide in Darfur where over two … Read more
Last Thanksgiving, my mother-in-law was asking about how to get a web site to get better search engine rankings. Apparently, someone she knows started a web site and talked about it with her. No way she would’ve brought it up otherwise as she and my father-in-law are semi-Luddites. They have a computer for the basics … Read more
This past entry addresses the dying art of letter writing (by hand and snail mail!). Cursive writing becoming a thing of the past looks at cursive writing’s decline in the classroom. Students typically learn cursive writing in third grade and I believe this should continue — but not with a heavy focus on getting it … Read more
Joel on Software talked about choices and the headaches that come with them. I admit one of my weaker areas is the inability to make decisions. Do I want to do this or that? Do I want this or that? Should I go to this? Should I get this or that? A friend of mine … Read more
Think you know your friends and family well? GiftTRAP sets out to challenge that assumption with its game of giving and receiving. When you have a choice of giving a roadside emergency kit, learn to be a graffiti artist (obviously a course), space-age purse or a space hopper (???) — gift-giving turns into an adventure. … Read more