Building Online Customer Relationships

These six questions lead to the six characteristics that Nick Usborne of nickusborne.com and author of the upcoming book, Net Words: Creating high-impact online copy, has identified what interests customers when they visit a business Web site. When exploring Web site strategies to turn first-time customers into repeat visitors, many enterprises have failed to address … Read more

Jeffrey Zeldman

Jeffrey Zeldman: Designer, Author, Visionary, and Speaker Jeffrey Zeldman is an outspoken web designer, author, and speaker. His book, Taking Your Talent to the Web has received high accolades. Zeldman is the publisher and creative director of A List Apart, co-founder and current group leader of The Web Standards Project, a grassroots coalition fighting for … Read more

E-Writing: 21st Century Tools for Effective Communication

Dianna Booher, communications expert and author of over 40 books shares her expertise in her latest book on E-Writing. She focuses on how to improve the quality of business and personal communications. Booher offers advice to fix where it hurts in electronic communication whether it is writing emails, responding to customer service inquiries, or writing … Read more