Being your own tech support person speeds up fixing the problem. While you’re not the expert in whatever fails to work the way you expect it, many companies have set up self-help systems anyway or they’ll ask if you did this ‘n that. So trying to solve the problem — or narrow it — can … Read more
More and more businesses are adding tech support reporting features, knowledgebases and expanding frequently asked questions — including businesses whose core business doesn’t include technology. Michael Port, author of Book Yourself Solid, has a tech support-like reporting tool — the kind of tool you expect to find on web server hosts and software development companies. … Read more
One thing I love about the Internet is I can find the answers to my problems without calling anyone, schlepping to a repair store, and buy replacements of things no longer made like remote controls and mini appetizer forks made in the ’60s that my mom said she wished she had bought more of them … Read more
Small businesses have to do it all: finances, paperwork, and even fixing computer equipment and managing the costs to update and maintain the equipment. This list doesn’t even include the business’ core business that brings in the dough. We’ve all gotten stuck waiting far too long for a technician to come on the phone to … Read more