Joel on Software talked about choices and the headaches that come with them. I admit one of my weaker areas is the inability to make decisions. Do I want to do this or that? Do I want this or that? Should I go to this? Should I get this or that? A friend of mine … Read more
Logitech, known as the retailer for mice and keyboards, set a great example of customer service. I bought a Bluetooth headphone set for my MP3 player since it was a good deal. But alas, when it arrived, I learned that it didn’t work with my specific MP3 player. I contacted Logitech about this and the … Read more
I started the tradition of sending a holiday letter in 1997 or maybe before, but I have no proof. Originally, I sent cards and write a short note. Since I enjoyed reading letters from others, I thought I’d do the same and the annual letter began. Took the lazy way out this year and didn’t … Read more
Reading about business schools take aim at bad writing didn’t surprise me. When I was a MBA graduate student for one semester, we had to pass a writing and presentation section. The university conducted seminars followed by students giving presentations and writing a paper. Students who didn’t pass received tutoring and presented again. Those who … Read more
InformIT’s When Is a Blog Too Personal, discusses how much personal information to reveal. Even before blogs became a word in the dictionary, I tried to remember to ask, “Do I want a future client or employer to know this?” Nowadays, some businesses search the web when considering a candidate for a job. I’m thankful … Read more
Wow, I’m amazed the American Film Institute hasn’t already done the 100 best business movies. American.com did it first, but only with 10 instead of 100. I’ve seen about half of the movies listed and don’t remember most of them. Do you think these represent the top 10? Please add your ideas in the comments. … Read more
Just started reading Emotional Design: Why We Love (or Hate) Everyday Things by Donald A. Norman, the author of the famous and often recommended The Design of Everyday Things (my poor copy sits on the shelf collecting dust waiting to be read). Norman opens his newest book with a discussion of three teapots he has. … Read more
I wish I had a camera with me when I saw a bus drive by with a huge ad with, “Hungerectomy” emblazoned on it using Snicker’s famous design. Searched for it on the web and plenty of people caught the same ad. Apologies for this cliche, but isn’t this neologism wrong on so many levels? … Read more
Yesterday was Thanksgiving in the U.S., one of my favorite holidays. It’s simply a time for family and friends to get together, have a good meal and enjoy each other whether it’s with football or something else. No gifts. Little work (just the cooking). Paul and I were talking about the kids. I said, “… … Read more
How do you pronounce “Casio’s G’zOne?” That’s what Strategic Name Development asks. Just the other day when I volunteered at my kid’s school book fair, a few of us were talking about Mo Willem’s Knuffle Bunny because we all love the Pigeon books. I thought it was pronounced “nuffle bunny” like “know.” The librarian thought … Read more