If the book were titled, All Marketers Are Storytellers, would you consider looking at it? Godin brought up this point in the book and it clearly explained what he means by “liars.” Of course, he didn’t insult marketers as he belongs in that category. But “storytellers” would be nothing new.
Though he didn’t use “storytellers,” the book addresses how to use stories to help the business succeed. The book grabbed me at the start, but then it got slow in different parts. What I appreciated most were the examples of storytelling or “fibbing.” Godin did point out that fibbing doesn’t mean the same thing as fraud. He provided two examples. Can you tell which Godin identifies as a fib and which is fraud?
*A wine glass maker claims wine tastes better in his glasses.
*A company says you can call anytime to hear the president of the company’s voice and the voice introduces himself as such. It turns out the voice is an actor as the president died over 50 years ago.
The second would be the fraud. It’s a story that turns out not to be true and customers feel tricked when they find out. No one can prove the glasses don’t make the wine taste better; therefore it’s good storytelling because it leads people to believe the claim might be true and the product is worth trying.
John Stossel of ABC News did a report on bottled water and discovered people are convinced that tap water is bad while bottled water is cleaner, safer, and tastier. The news report conducted a taste test of four brands and tap water. Tap came in third while the most expensive, Evian, came in last. And in first place? The cheapest bottled water, K-mart’s brand.
Telling a story doesn’t guarantee everyone will be fooled into believing what you hope they’ll believe, but the bottled water example proves many bought into that story.
Godin goes deeper because telling any ol’ story doesn’t equal great results. Other factors come into play even before your product or service comes to life. Have you noticed cereals have new labels such as “100% whole grain” or “15% less sugar than the original”? What do you think drove the cereal manufacturers to change the labeling in some cases and to create a new formula in others? The low-carb craze. It was their way of staying in the game when much of the world changed its view on what foods to eat and what to avoid.
Godin quotes Malcolm Gladwell whose best seller, The Tipping Point, no doubt led the way for his second book, Blink, and even recommends the latter work. Everyone I’ve talked to who has read both books has little good to say about Blink and some didn’t think much of The Tipping Point. This praise is the only quarrel I have with this fine and thought-provoking book, but it makes me leery of the rest of the book recommendations (only 13 in all) because of this point. Technically his praise of the book could be called “fibbing.”
The book provides examples of how small businesses, large businesses, and service-oriented businesses succeed with the storytelling approach. Any business can learn from the book’s concept. It took little time to read and gave a good overview about how businesses create and sell their stories.
Title: All Marketers Are Liars
Author: Seth Godin
Publisher: Portfolio Hardcover
ISBN: 1591841003
Date: May 2005
Format: Hardcover
Pages: 208
Cover Price: USD: $23.95 Amazon: $16.29
