We all know someone who, like Oklahoma's Ado Annie, just "cain't say no." These folks accept every project. Every volunteer job. While everyone around them loves and appreciates them (or not), they're often tired and do little for themselves. Some people who fall into this group may not even realize they're on automated mode when agreeing to help.
The Book of No contains 250 scenarios and how to handle them so that you say no. Before the entering the bulk of the book that contains the scenarios, Newman covers five basics to get you started with this No business as well as a 16-point No Credo to remind you that you have the right to say no. Saying no is a learned skill, and the scenarios can help the yes-person develop the courage to say no.
Each scenario poses a question or statement followed by three parts:
- What's going on here? – Explains the situation and possible motives.
- Response – How to respond so the answer ends in a No.
- Alert – A warning to help you the next time you get into the situation or contains insight so you better understand what's going on.
A person who has the courage to say no may feel terrible and guilty afterward. The scenarios don't simply advise saying no, but instead provide honest and guilt-free responses. For example, someone at work asks if you're available for lunch on certain days. The response, "Thanks for including me, but I can't squeeze another thing into my crammed schedule this week."
The scenarios are grouped into four areas for quick referencing: friends, family, work, and difficult people, which include situations with sales people and those who provide services.
The book concludes with a bulleted list of key lessons to provide reinforcement to keep you focused on the road to accomplishing more of what you want and less of what others want. The brief introduction and conclusion with the well-sorted scenarios in between make the book a great tool for people who need support in their journey to say no.
Title: The Book of No
Author: Susan Newman, Ph.D.
Publisher: McGraw-Hill Business
Date: November 2005
Cover Price: USD: $14.95 Amazon: $9.72