The November issue of eNewsletter Journal went out today. A reader alerted me to an embarrassing mistake and how the order form for the blog needs improvement. Here it is in his own words:
I tried to buy the How to Start a Business Blog etc article, but when I chose Credit Card, trying to avoid PayPal hitting my checking account, I went through the entire order entry process only to be told that I had to use another email address, since PayPal already had the one I was using! Perhaps I could have chosen the “Login to PayPal” button and then used my credit card – I honestly don’t know, not using PayPal very often. Perhaps clarifying this on the payment page would be a good idea, because I was not a happy camper after doing all that entry. And you lost a $9 sale.
And speaking of communication and editing (I wasn’t, but you do), you might want to know that redemption is mispelled twice on that page. Time for an editor there, for sure.
Rather than doing what comes naturally for many of us and getting on the defensive and pointing fingers (especially since I could not find the typo, but I am sure I’m looking on the wrong page or something), I applied QBQ! The Question Behind the Question: Practicing Accountability in Work and in Life and apologized, thanked him as sincerely as possible, and provided him with a complimentary copy of a product.
It feels much better to go about this route as opposed to responding the other way and indicating I had nothing to do with the typos. His suggestion isn’t something I would’ve thought of without input especially since I frequently use PayPal, so I’m grateful he pointed that out so we can improve it.
Something about the book struck a chord with me and I have only read about a fourth of it so far. I also subscribed to the QBQ Quicknotes newsletter and the stories in it are inspirational.
Books like FISH!, QBQ!, and Zapp! are short and easy to read. They pack a punch. Keeping it simple, even in books, works. Hey! Maybe there is something about having a short book with a story and with its title in all CAPS ending in ! as these three books have. It was accidental that I happened to pick these. Hmm…
I have read this book about two years ago, I may not remember all of the contents, but what always keeps in my mind is: Don’t ask “Why me?”, but ask “Why not me?”.
We should stop blaming, complaining, and procrastinating, and practise personal accoutability.
The world will be more beautiful if you view at a different angle, or ask a different question. ^_^