“Pet Peeves in Customer Service” looks at common annoyances with customer service. Considering it takes me longer to make phone calls using the relay, I probably get annoyed faster than the average user.
Pet peeve #1: Calling a customer service line, an automated voice asks you to enter your account number or some other identification number. When the live person comes on, what does she do? Ask for the same information.
This happens frequently. But automating customer service can easily get messy as Running a Hospital explains. I appreciate the hospital listened to the customer’s complaints and doing something about it.
Pet peeve #2: “We’ll deliver it between 8 am and 12 pm.” “We’ll fix your plumbing between 12 pm and 4 pm.” We specifically told a plumber that we would NOT be home at 4 pm, so they needed to come and be finished before then.
They called at 3 pm and said they’ll be here at 4 pm. This was the third strike / canceled appointment, so we hired a different plumber. We understand service people can’t estimate their arrival because one job that should take 15 minutes ends up taking an hour. But three times was too much.
Pet peeve #3: Though I can’t hear public address systems, I felt the effects of this problem last week. I’m the chair for an arts program at my kid’s middle school. I asked the administrator to announce the awards.
One parent contacted me and said her son couldn’t understand the announcement. This is in a quiet middle school, so I imagine it’s a big problem at airports and other noisy places like a sports event.
Pet peeve #4: Amen on getting a cell phone and using it with any carrier. I’d like to get a Treo and use it with T-Mobile. T-Mobile is the only carrier to have a data-only plan at its rate, but no Treo.
Pet peeve #5: Banks can immediately withdraw money from your account for debit-card transactions, but take five days for a check to clear and be posted to your account. True.
Pet peeve #6: Make sure the “Next page” link works! Can’t view the rest of the pet peeves. Apparently, it worked at some point because others link to it and list the 10.
Your collection (?) callers are extremely annoying. 1) They neither speak or understand English clearly.
2) I have repeatedly told them I have never had t-mobile service, yet they continue to call 2 x daily and burn minutes on my cell phone.
3) If this doesn’t stop within the next 7 days, I plan to sue for harrassment!
I love T-Mobile have been a customer for over seven years. The thing that drives me crazy is the constant no reception. You have this silly WI-Fi all these gadgets to put on your phone or car. Why instead dont you make a phone that gets reception. After all that is why we have phones to talk on them. Not drive up to the corner and sit in a parking lot to talk. Please make a check book phone or a wallet Phone. Anything that is bigger so we can get reception, and forget all the stupid gadgets. RECEPTION!!!!! No 1 customer complaint.
Us, too, Kira. It’s unbelievable. My husband has two phones — one on T-Mobile and the other a Blackberry with Verizon. The Blackberry has shown that T-mobile’s reception is very bad. It’s so bad that we’ve gotten to the point where we can no longer count on the service for quick responses and that we have to find another way to reach each other.