Fraying Processor Coil and Cable
Unbelievable! I’m trying to contain myself as much as possible. I’m on my second coil and cable (this part connects the processor to the magnet — it’s the round thing everyone sees attached to the head) and I haven’t had this processor for that long. I can’t recall when I changed out the first to the second, but now both cable insulations ripped.
I went to Cochlear to order another one. TWO HUNDRED AND NINETY DOLLARS! $290. Three figures! For a freaking cable and connector? Calm down… calm down.
I emailed Cochlear and told them I expect a replacement at no charge. Two broken ones and I think I may have had this processor about a year? For $290, I expect them to last at least five years between them.
No, I don’t throw these around and abuse them. I gently pull off the magnet by gripping the round part not the cable.
$290. Unbelievable.
Comments
Same thing here….my very first one lasted only like five months before I had to replace it. Now I’m using second one and it’s been about a year now….no sign of wear and tear yet.
I agree each should last about five years.
Posted by: Lane | June 4, 2008 8:58 AM
Contact your manufacturer — mine wrote back within a couple of hours and they’re replacing both cables! Apparently, they have an improved one — so let’s hope the new ones work better.
Excellent customer service. Thank goodness for warranties.
Posted by: Meryl![[TypeKey Profile Page]](http://meryl.net/ci/nav-commenters.gif)
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June 4, 2008 12:29 PM
Yikes, that’s expensive— glad it worked out for you!
Posted by: Karen Putz / DeafMom | June 4, 2008 3:36 PM
HOLY COW!! That much?? I’ve had about 3 in the past 2 years but thankfully it has been covered by warranty so far.
Geez, not looking forward to having to pay that much for a new one. UGH!!!
Posted by: Nikki | June 4, 2008 7:11 PM
Okay that is just NUTS for a wire and a magnet!
Posted by: Abbie | June 5, 2008 12:33 PM
AMEN! Problem with not having much competition and the others are only going to make wires and magnets for their own products.
Posted by: Meryl![[TypeKey Profile Page]](http://meryl.net/ci/nav-commenters.gif)
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June 5, 2008 12:39 PM